Class Activity Book-AURAMA005 Manage complex customer issues in an automotive workplace NUR Units of competency SIRXMKT002 Use

Units of competency SIRXMKT002 Use social media to engage customers SIRXCEG006 Provide online customer service BSBXCS303 Securely manage personally identifiable information and workplace information ICTWEB304 Build simple web pages * We can develop additional elective units that are not listed on request (Please contact us for further information)

configure and secure a small office or home office network ICTNWK422 Install and manage servers ICTNWK424 Install and operate small enterprise branch networks If you require RPL Kits with comprehensive benchmarking

Core units AURAEA002 Follow environmental and sustainability best practice in an automotive workplace AURASA102 Follow safe working practices in an automotive workplace AURETR112 Test and repair basic electrical circuits AURETR124 Diagnose and repair compression ignition engine management systems AURHTF102 Diagnose and repair heavy vehicle diesel fuel injection systems AURHTZ101 Diagnose and repair heavy vehicle emission control systems AURTTA118 Develop and carry out diagnostic test strategies AURTTE104 Inspect and service engines AURTTF003 Overhaul diesel fuel injection system components AURTTF102 Inspect and service diesel fuel injection systems AURTTF105 Diagnose and repair engine forced-induction systems AURTTK001 Use and maintain measuring equipment in an automotive workplace AURTTK102 Use and maintain tools and equipment in an automotive workplace Elective Units AURAFA103 Communicate effectively in an automotive workplace AURAMA001 Work effectively with others in an automotive workplace AURHTE001 Remove and install heavy vehicle engine assemblies AURHTE102 Diagnose and repair heavy vehicle compression ignition engines AURTTA006 Inspect and service hydraulic systems AURTTA104 Carry out servicing operations AURTTA113 Diagnose and repair hydraulic systems AURTTC103 Diagnose and repair cooling systems If you require RPL Kits with comprehensive benchmarking

Core units MEM13015 Work safely and effectively in manufacturing and engineering MEM16006 Organise and communicate information MEM50001 Classify recreational boating technologies and features MEM50002 Work safely on marine craft MEM50003 Follow work procedures to maintain the marine environment MSMENV272 Participate in environmentally sustainable work practices Elective units MEM04018 Perform general woodworking machine operations MEM05003 Perform soft soldering MEM05005 Carry out mechanical cutting MEM05007 Perform manual heating and thermal cutting MEM05012 Perform routine manual metal arc welding MEM05050 Perform routine gas metal arc welding MEM09002 Interpret technical drawing MEM11010 Operate mobile load shifting equipment MEM11011 Undertake manual handling MEM12006 Mark off/out (general engineering) MEM12007 Mark off/out structural fabrications and shapes MEM12023 Perform engineering measurements MEM12024 Perform computations If you require RPL Kits with comprehensive benchmarking

Class Activity Book-AURAMA005 Manage complex customer issues in an automotive workplace NUR Units of competency SIRXMKT002 UseOur unit class activities books support your learners to understand the underpinning knowledge of the training package. This document assists trainers to deliver effective, engaging and compliant classroom or webinar delivery of the qualification. The class activities book also collects detailed information that can be used to improve instruction and student learning while it's happening. This is a one off license fee and there are no limits on the